Nickel Plate Express

Staff here consistently go above and beyond, especially when things don't go as planned. Several visitors experienced mechanical issues that cut trips short, but the team's response was impressive – arranging quick refunds, coordinating bus transportation, and even calling an Uber when a guest's oxygen battery became a concern. The crew's kindness shines through across experiences, from helping elderly passengers board early to comping refreshments and staying calm under pressure. The rail bike rides get enthusiastic praise for their scenic routes through Forest Park and the Indiana countryside. Fair warning though: the hard plastic seats need cushioning (bring a pillow!), and you'll share a four-person bike with strangers unless you pay extra for a private cart. This can mean doing most of the pedaling yourself if your riding partners aren't pulling their weight. Despite the seating quirks, most find it a fun, relaxing outdoor activity suitable for families, including toddlers and seniors. The fall foliage rides also earn high marks when everything runs smoothly.